hat3lem currently facilitates payment through any major credit card and through Fawry service. We will soon be adding other means of payment to make learning more and more easire and accessible.
hat3lem permits cancelation of paid courses up to 48 hours prior the start of the class. Any requests after that will not be pricessed. For more info go to REFUND POLICY.
If a class is missed by instructor or not conducted, you will be refunded automatically and amount added to your ewallet for future use.
If the internet connection was bad at your end you will not be refunded as its your responsibility to ensure a good internet connection. But if the issue was from teacher / instructor side, a refund will be made but you have to file a complaint to firstname.lastname@example.org and session recording will be checked to verify. You can always watch the recorded session on your dashboard if you had internet connection issues.
The subject provided may be not suitable, not clear enough, or the fees set is relatively high or low. Generally you need to explain the subject that you are providing clearly with a clear heading and desription and a representative picture that would encourage students to enroll.
All hat3lem sessions and courses have to be recorded knowing that they are not downloadable by students but are accessible for viewing. If hat3lem would require to make your session accessible for free viewing at any time, your approval will be needed through e mail. Sessions / courses that are not recorded intentionally will not be paid for and students will be refunded if they request a refund.
No. You get a set percentage that you are notified with upon initial login.
Payment is done periodically after any deductions through FAWRY. You will receive a message with a code with which you can cash your payment from any Fawry POS. Other payment means will soon be available. On your dashboard you can monitor your payments and their status.
hat3lem is an open teaching "Market" ie you have to offer our service for your client to buy. So you have to schedule your classes or courses with clear explaination of what your student / trainee is going to get and a nice picture that relates to what you offer and above all do your best to satisfy your students / trainees to keep up your high rating.